How to display and report errors

Use this guide when a button, a menu or another part of a BAPLIE Viewer Online page does not work. Support may ask you to send the error messages from your browser. The console is a part of your browser that lists these messages. This guide shows how to open it and how to send the information to us.

Before you start: the console can show private data, for example the address of a page or an email address. Look at your screenshot before you send it. Hide anything that you do not want to share. Never send your password.

Steps

1. Open the page that has the problem. Write down:

   • the name of the page and what you clicked,
   • the time when the problem happened,
   • the name of the file you were using (if any).

2. Open the developer console. Press the keys for your browser:

   Browser	Windows	Mac
   Chrome	Ctrl + Shift + J	Cmd + Option + J
   Firefox	Ctrl + Shift + K	Cmd + Option + K
   Edge	F12, then click Console	Cmd + Option + I, then click Console
   Safari	–	Cmd + Option + C

   You can also right-click the page and choose Inspect (or Inspect Element). In Safari, first turn on the developer tools in the Safari settings (Advanced, then Show features for web developers).

3. The console opens at the side or at the bottom of the browser window. Click the Console tab (1 in the picture).

4. Do the same steps again that caused the problem. You can also refresh the page.

5. Look at the list. Errors are red (2 in the picture). Warnings are yellow (3 in the picture).

6. Take a screenshot that shows the browser window with the console open. Check that it does not show a password or other private data.
7. Select the error text in the console and copy it. Then follow How to contact Support and create a support ticket. Paste the text into Issue Description. Add the notes from step 1 and the steps you did to reach the problem.

Note: the picture shows example messages only. The messages you see will be different.