How to Manage Organization Billing

Use this guide if your organization has more than one facility. You can manage billing and renewals for all facilities on one page.

Billing models

Your organization uses one of these billing models:

• Per-Facility Billing – Each facility gets its own invoice. The invoice is based on the membership tier and the number of users of that facility.
• Organization-Level Billing – All facilities are combined in one invoice for the organization.

Your account administrator sets your billing model. To change it, contact support.

Renew facility memberships

1. Open Manage Multiple Facilities.
2. The Facility Membership section opens by default. It shows a table of all facilities in your organization with this information:
   • Facility name
   • Current renewal date
   • Membership level (Platinum, Gold, Silver)
   • User and guest count
   • Annual fee
3. Choose a renewal duration in the drop-down list: 1 year, 2 years or 3 years. The total price changes automatically.
4. Click Renew All Facilities.

Complete a renewal

A renewal has three steps.

Step 1: Review Facilities

1. Check the list of facilities and the membership details.
2. Choose the renewal duration.
3. Click Renew All Facilities.

Step 2: Confirm Billing Address

1. Enter or check your billing information:
   • Company name
   • Company address
   • Country
2. Click Confirm Address. The payment step opens.

Step 3: Review Order and Pay

1. Check your order summary. It shows:
   • The renewal duration
   • One line for each facility (per-facility billing), or one combined line (organization billing)
   • The total price, with any discounts
2. If you want, enter an invoice reference number or a discount code.
3. Choose one of these buttons:
   • Generate Invoice – creates a PDF invoice that you pay offline.
   • Pay Now – opens the payment window with the payment methods: credit card, Alipay or WeChat Pay.